Processing times for pensions

Your application will always be processed as quickly as possible. 

More information on page How to apply for pension.

Average pension application processing times

The total processing time is counted from the day a customer submits a pension application to a pension provider to the day we issue a decision. The numbers also include the applications concerning work while on pension.

We have determined targets for pension application processing times. Achieving the target time requires that we receive all the information necessary for processing right at the start of the processing period.

  

 

  
Average processing times (days)
1 January to 31 March 2025

Target times
for pension processing (days)

Old-age pension

4

7

Partial early old-age pension

1 7

Survivors’ pension

7

7

Disability pension and Years-of-service pension

37

30

Vocational rehabilitation decisions

21

16

 

Other service times 

Average wait time for service by phone 6.05 minutes.

Online enquiries submitted via Your Pension Details service 4.3 days.

Enquiries into employment relationships 13 days.