Processing times for pensions
Your application will always be processed as quickly as possible.
More information on page How to apply for pension.
Average pension application processing times
We have determined targets for pension application processing times and monitor their achievement.
|
|
Average processing times (days) 1.1.-30.9.2023 |
Target times |
|
Old-age pension |
4
|
7 |
|
Partial early old-age pension |
1 |
7 |
|
Survivors’ pension |
6 |
12 |
|
Disability pension and Years-of-service pension |
28 |
30 |
|
Vocational rehabilitation decisions |
17 |
14 |
Other service times
Average wait time for service by phone 5.40 minutes.
Online enquiries submitted via Your Pension Details service 4.2 days.
Enquiries into employment relationships 26 days.